FAQ

 Q: Why did you change the packaging?

A: We’ve updated our packaging to reflect our commitment to quality and innovation. While the look has changed, the trusted formulas you know and love remain exactly the same!
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Q: Has the formula changed at all?
A: No, the formula has not changed. We’ve kept everything inside the same, ensuring you still get the dermatologist-recommended products you trust.
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Q: How will I know the product is the same if the packaging looks different?
A: We’ve maintained the same high standards for our formulations. You can look for the key ingredient information on the updated labels to reassure you that nothing, but the outside has changed.
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Q: Will both the old and new packaging be available during the transition?
A: Yes, during the transition, you may still see some products with our old packaging, but rest assured, both old and new packaging contain the same high-quality product.
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Q: I noticed the labels look different. Are the ingredients the same?
A: Yes, the ingredients and formulations are exactly the same. We’ve only made changes to the external look of our packaging.
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Q: Are there any changes to the product sizes?
A: No, the product sizes remain the same. You’ll get the same amount of product as before, just in an updated, more refined look.
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Q: Will there be any special promotions for the new packaging?
A: Absolutely! Stay tuned to our social media and newsletter for exclusive offers celebrating our new look.
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Q: Can I still return or exchange products with the old packaging?
A: Yes, all of our return policies apply to both the old and new packaging.
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Q: Are your products available in store?
A: Our products can be found at most drug stores and pharmacies. Be sure to call a local pharmacist near you to inquire about their inventory.
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Q: Are there any age requirements to use your products?
A: Most of our products are made for use on hypersensitive skin, however, we suggest that you contact a physician and/or dermatologist before use.
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Q: How often does your formula change?
A: We strive for maintaining quality products. Our team makes changes as better ingredients become available and to meet current industry standards.
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Q: Are your products cruelty free and/ or tested on animals?
A: Our products are not tested on animals nor are our ingredients the byproduct of animal cruelty practices.
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Q: Where are you located?
A: We proudly manufacture and distribute our products from Glendale, Ca.
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Q: How do I cancel my subscription?

A: You may cancel your membership and manage subscriptions at any time by logging in to your account, selecting Manage Subscriptions, then clicking cancel next to the item.

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Once a shipment has been processed (meaning it has been billed and entered our queue) it cannot be canceled.

For additional questions, please contact Customer Service.