FAQ
Q: Why did you change the packaging?
A: We’ve updated our packaging to reflect our commitment to quality and innovation. While the look has changed, the trusted formulas you know and love remain exactly the same!•••
Q: Has the formula changed at all?
A: No, the formula has not changed. We’ve kept everything inside the same, ensuring you still get the dermatologist-recommended products you trust.
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Q: How will I know the product is the same if the packaging looks different?
A: We’ve maintained the same high standards for our formulations. You can look for the key ingredient information on the updated labels to reassure you that nothing, but the outside has changed.
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Q: Will both the old and new packaging be available during the transition?
A: Yes, during the transition, you may still see some products with our old packaging, but rest assured, both old and new packaging contain the same high-quality product.
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Q: I noticed the labels look different. Are the ingredients the same?
A: Yes, the ingredients and formulations are exactly the same. We’ve only made changes to the external look of our packaging.
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Q: Are there any changes to the product sizes?
A: No, the product sizes remain the same. You’ll get the same amount of product as before, just in an updated, more refined look.
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Q: Will there be any special promotions for the new packaging?
A: Absolutely! Stay tuned to our social media and newsletter for exclusive offers celebrating our new look.
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Q: Can I still return or exchange products with the old packaging?
A: Yes, all of our return policies apply to both the old and new packaging.
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Q: Are your products available in store?
A: Our products can be found at most drug stores and pharmacies. Be sure to call a local pharmacist near you to inquire about their inventory.
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Q: Are there any age requirements to use your products?
A: Most of our products are made for use on hypersensitive skin, however, we suggest that you contact a physician and/or dermatologist before use.
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Q: How often does your formula change?
A: We strive for maintaining quality products. Our team makes changes as better ingredients become available and to meet current industry standards.
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Q: Are your products cruelty free and/ or tested on animals?
A: Our products are not tested on animals nor are our ingredients the byproduct of animal cruelty practices.
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Q: Where are you located?
A: We proudly manufacture and distribute our products from Glendale, Ca.
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Q: How do I cancel my subscription?
A: You may cancel your membership and manage subscriptions at any time by logging in to your account, selecting Manage Subscriptions, then clicking cancel next to the item.
Click Here to Log Into Account
Once a shipment has been processed (meaning it has been billed and entered our queue) it cannot be canceled.
For additional questions, please contact Customer Service.