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Frequently Asked Questions
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Q: Why did you change the packaging?
A: We’ve updated our packaging to reflect our commitment to quality and innovation. While the look has changed, the trusted formulas you know and love remain exactly the same!
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Q: Has the formula changed at all?
A: No, the formula has not changed. We’ve kept everything inside the same, ensuring you still get the dermatologist-recommended products you trust.
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Q: How will I know the product is the same if the packaging looks different?
A: We’ve maintained the same high standards for our formulations. You can look for the key ingredient information on the updated labels to reassure you that nothing, but the outside has changed.
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Q: Will both the old and new packaging be available during the transition?
A: Yes, during the transition, you may still see some products with our old packaging, but rest assured, both old and new packaging contain the same high-quality product.
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Q: I noticed the labels look different. Are the ingredients the same?
A: Yes, the ingredients and formulations are exactly the same. We’ve only made changes to the external look of our packaging.
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Q: Are there any changes to the product sizes?
A: No, the product sizes remain the same. You’ll get the same amount of product as before, just in an updated, more refined look.
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Q: Will there be any special promotions for the new packaging?
A: Absolutely! Stay tuned to our social media and newsletter for exclusive offers celebrating our new look.
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Q: Can I still return or exchange products with the old packaging?
A: Yes, all of our return policies apply to both the old and new packaging.
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Q: Is DHS Zinc Shampoo to be used every day?
A: We recommend using DHS Zinc, DHS SAL, and DHS Tar Shampoos three times each week, or as recommended by your doctor. We suggest using either our DHS Regular or Clear Shampoo during the "off” days. Daily use of the DHS Conditioning Rinse will also help hair and skin maintain a natural moisture balance.
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Q: Is it safe for color treated hair?
A: DHS medicated shampoos are not guaranteed to be color safe. Please try our DHS Color Safe Shampoo and DHS Color Safe Rinse that work very well together. DHS Color Safe Shampoo & Rinse were developed to hold the color while providing excellent hair conditioning with enhanced hair thickening and ease of combing, while reducing drying time. Best used together for optimum benefits.
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Q: Is this an antifungal shampoo?
A: DHS is specially formulated to treat conditions such as dandruff, seborrheic dermatitis, and psoriasis but Zinc Pyrithione has been shown to have antifungal properties.
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Q: How long should this remain in the hair before rinsing?
A: We suggest letting the medicated shampoos remain on the scalp for approximately 3-5 minutes or as suggested by your dermatologist or primary care physician.
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Q: How does it smell?
A: DHS Zinc Shampoo contains a mild botanical fragrance.
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Q: Does it dry out your hair?
A: Our medicated shampoos should be used between 3-4 times a week or as suggested by your dermatologist or primary care physician. If this product is used in excess, it may cause potential drying of the scalp and hair.
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Q: What type of conditioner can I use along with this?
A: We suggest using DHS Conditioning Rinse as it has been specially formulated to work with all our DHS products.
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Q: How long does it take to get relief from itchiness?
A: Our medicated products are formulated to provide immediate relief of symptoms such as itching, redness and inflammation caused by dandruff, seborrheic dermatitis, or psoriasis. However, it may take additional uses to notice any change depending on the severity of your condition.
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Q: What's the strength of the Zinc Pyrithione?
A: DHS Zinc Shampoo contains 2% Zinc Pyrithione which is more than most leading zinc shampoos.
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Q: Is this shampoo safe to use daily?
A: We suggest using our medicated shampoos no more than 3-4 times a week or as suggested by your dermatologist or primary care physician.
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Q: What is the difference between the DHS SAL and DHS Zinc Shampoo?
A: DHS SAL Shampoo contains 3% Salicylic Acid which assists with psoriasis, dandruff, and seborrheic dermatitis. DHS Zinc Shampoo contains 2% Zinc Pyrithione which is a milder medicated shampoo and assists with conditions such as dandruff and seborrheic dermatitis.
ACTIVE INGREDIENTS: Zinc Pyrithione 2%, INACTIVE INGREDIENTS: Purified Water, Sodium Laureth Sulfate, Cocamidopropyl Hydroxysultaine, PEG-8 Distearate, Sodium Chloride, Hydroxylpropyl Methylcellulose, Magnesium Aluminum Silicate, Fragrance, Citric Acid, FD&C Yellow #6
- 1. Zinc Pyrithione 2% Active treatment against psoriasis, seborrheic dermatitis and dandruff
- 2. Water
- 3. Sodium Laureth Sulfate Cleanser
- 4. Cocamidopropyl Hydroxysultaine Thickener
- 5. PEG-8 Distearate Conditioner
- 6. Sodium Chloride Thickener
- 7. Hydroxypropyl Methylcellulose Thickener
- 8. Magnesium Aluminum Silicate Thickener
- 9. Fragrance
- 10. Citric Acid pH adjuster
- 11. FD & C Yellow #6
DIRECTIONS: Shake well before using. Wet hair thoroughly: apply a liberal amount of DHS Zinc Shampoo and massage into lather/ Allow lather to remain on scalp for several minutes. Rinse hair well and repeat application. For best results use at least twice a week or as directed by a doctor.
Use: helps prevent recurrence of scalp itching and flaking associated with Seborrheic Dermatitis and Dandruff.
Ask a doctor before use is you have: Seborrheic Dermatitis that covers a large area of the body.
Caution: For external use only. Avoid contact with eyes. If contact occurs, rinse eyes with water. Keep out of the reach of children. Keep at room temperature.
Stop use and ask a doctor if: Condition worsens or does not improve after regular use.
Keep out of reach of children: If swallowed, seek medical help, or contact a Poison Control Center immediately.